Terms and Conditions


Koot Experts General Trading LLC is the leading food distribution company in the UAE. As you navigate through our website, it is important to understand and agree to our terms and conditions. By using our services or making a purchase from us, you are entering into a binding agreement with Koot Experts General Trading LLC, and you accept and agree to abide by the following terms and conditions.

Our website, operated by Koot Experts General Trading LLC, provides you with a range of information, tools, and services. However, access to and use of our website is subject to your acceptance of all the terms, conditions, policies, and notices stated here.

Whether you are a browser, a vendor, a customer, a merchant, or a contributor of content, these Terms of Service apply to all users of our site. It is vital that you carefully read and understand these Terms of Service before accessing or using our website. Your continued use of our website signifies your agreement to be bound by these terms and conditions. If you do not agree to any part of this agreement, please refrain from accessing the website or using our services. Please note that if these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to regularly check this page for any modifications. Your continued use of or access to our website following the posting of any changes constitutes your acceptance of those changes.

Additionally, any new features or tools that are added to our store will also be subject to these Terms of Service. You can always find the most current version of the Terms of Service on this page.

At Koot Experts General Trading LLC, we are committed to providing you with exceptional service, quality products, and a seamless online experience. By agreeing to these terms and conditions, you are acknowledging our mutual responsibilities and ensuring a positive and secure interaction with our website.

Digital Store Terms

When you agree to our Terms of Service, you confirm that you are of legal age in your state or province of residence. If you are not of legal age, you must obtain consent from a parent or guardian to use our site. We do not condone or support any illegal or unauthorized activities, and we expect our customers to abide by the laws of their jurisdiction, including copyright laws. Furthermore, it is strictly prohibited to transmit any worms, viruses, or any other harmful code through our platform.

We take the security and integrity of our services seriously. Therefore, any breach or violation of our Terms will result in an immediate termination of your access to our Services.

At Koot, we believe in fostering a community of trust and adherence to legal guidelines. By using our online store, you are acknowledging your commitment to upholding these values. We strive to provide you with high-quality products and exceptional customer service, and we appreciate your cooperation in maintaining a safe and secure environment for all.

General Conditions

At Koot, we strive to provide the best service to our valued customers. However, we reserve the right to refuse service to anyone, for any reason, at any time. While we aim to ensure the security of your personal information, please be aware that your content, excluding credit card information, may be transferred unencrypted and may undergo changes to conform and adapt to technical requirements of connecting networks or devices. Rest assured, your credit card information is always encrypted during transfer over networks to safeguard your privacy.

In order to protect our intellectual property and maintain the integrity of our services, you agree not to reproduce, copy, sell, duplicate, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us. We appreciate your understanding and cooperation in upholding these terms.

The headings used in this agreement are for convenience purposes only and will not limit or otherwise affect these Terms. We have included these headings to enhance your reading experience and make it easier for you to navigate through our terms and conditions.

Here at Koot, we value transparency and strive to provide a smooth and enjoyable experience for all our customers. Should you have any questions or concerns regarding these terms and conditions, please feel free to reach out to our dedicated customer support team. We are always here to assist you.

Informational Precision and Timeliness

Our goal is to provide you with the most accurate, complete and up-to-date information on our website. However, there may be delays, omissions, or inaccuracies in the information on our site. We cannot guarantee that the information on this website is always fully accurate, complete and current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our site, or by anyone who may be informed of any of its contents.

Our website may contain historical information or data. Historical information is not necessarily current and is provided for reference purposes only. Please note that we reserve the right to modify the contents of our website at any time, but are under no obligation to update any information. It is your responsibility to monitor changes to our website.

Service Updates and Pricing Amendments

We reserve the right to modify or discontinue services, products, or pricing at any time without prior notice. This includes changes to available delivery zones, product offerings, delivery fees, minimum order amounts, and other policies related to use of our platform.

As our offerings evolve, we may add or remove products or change delivery options in your area. We make decisions based on customer demand, supplier relationships, operational costs, and other factors. Our goal is to provide the best overall value and experience to customers.

Product pricing may also change over time due to fluctuations in supplier costs, seasonal availability, and other market factors. We strive to keep our prices as stable as possible, but periodic adjustments are necessary. Promotions and discounts will also vary.

Billing Accuracy and Account Details

To provide you with the best experience, it is important that the information you provide us is accurate and up to date at all times. We reserve the right to verify the information you provide and may decline or cancel any order in case of unsatisfactory information.

We want to make sure we have the correct details to process your order and for delivery. Please make sure your billing address, phone number, email address and payment details are current before placing an order. We may contact you to re-confirm any details if needed to avoid any delays.

For fraud prevention and to ensure a smooth ordering process, we may place restrictions on quantities of certain items purchased. We may also limit or prohibit orders that seem to be placed for reselling purposes.

You have the responsibility to provide precise and valid information at checkout. We rely on the details you provide us to complete your purchases. Failure to do so may result in delays, cancellations or non-delivery.

Please refer to our Returns Policy for more details on ensuring a seamless ordering experience. We reserve the right to revise or update our terms and conditions at any time without prior notice. The latest version will always be available on our website.

Product and Service Offerings

Certain products or services offered on our website may be available exclusively online and in limited quantities. We make every effort to accurately display product colors, images, and descriptions, but we cannot guarantee that the display of colors on your computer will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction at our sole discretion. We also reserve the right to limit the quantities of any products or services offered on our website. Product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited by law.

Disclaimer Regarding External Links

Koot partners with trusted third-parties to provide you with a wide range of products and services. However, we are not responsible for the content, accuracy or availability of any third-party websites, resources, content or transactions that may be linked to or accessible from our website.

We do not endorse, warrant or guarantee anything offered by third-party providers and will not be a party to or responsible for monitoring any transaction between you and third-party providers of products or services. Your use of third-party websites, services, content and transactions is at your own risk.

Third-party websites may have their own terms of use and privacy policies, which you should carefully review to understand your rights and obligations with respect to the use of these third-party websites and services. We strongly advise you to exercise caution and good judgment when using third-party websites or services.

Koot shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any third-party websites or services. Please direct any complaints, concerns or questions regarding third-party websites, content or services to the appropriate third-party.

Optional Tools Usage

Koot may provide you with access to certain third-party tools as a courtesy to enrich your experience on our website. Please note that we do not monitor, control, or endorse any third-party tools in any manner. We do not provide any warranties or guarantees regarding the third-party tools and are not responsible for the content or services provided through them.

You acknowledge and agree that if you choose to use any optional third-party tools offered through our website, you do so at your own risk. We recommend reviewing the terms and conditions of any third-party tools before using them to ensure you understand how your information may be collected or used. Koot shall have no liability arising from or related to your use of any optional third-party tools available through our website.

We continuously strive to improve the experience on our website. As such, we may release new services, features, and resources in the future, including new third-party tools. Any new additions to the website will also be subject to these Terms of Service. If at any time you do not wish to use optional third-party tools, you may simply refrain from using them.

Privacy and Personal Information

Protecting your privacy is extremely important to us at Koot. Any personal information you provide to us through our website or mobile app will be handled with the utmost care and confidentiality.

Our privacy policy outlines all details regarding the information we collect and how we use it. Please review our full Privacy Policy to understand your rights and how Koot protects your personal data. If you have any questions or concerns, do not hesitate to contact us.

Feedback, Comments, and Submissions

We always appreciate feedback from our customers. If you provide any unsolicited comments, suggestions, ideas or other materials (collectively, “Submissions”) through our website, by email or through any other means, you acknowledge that we will have unlimited rights to use your Submissions for any purpose, commercial or otherwise, without any compensation or attribution to you.

We are not obligated to keep any Submissions confidential, pay you for them or respond to them. We may, but are not obligated to, monitor, edit or remove Submissions that we determine in our sole discretion violate our website terms of use or are otherwise objectionable. You agree that you will not provide any Submissions that violate the rights of others or contain unlawful, abusive, obscene, threatening or harassing material, or computer viruses or other harmful code.

You alone are responsible for the accuracy and content of your Submissions. We assume no liability for any Submissions provided by you or any other user. By providing Submissions to us, you grant us a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, modify, publish, distribute and sublicense your Submissions in any media.

Addressing Inaccuracies and Omissions

At Koot, we aim to provide the most accurate and up-to-date information on our website and services. However, there may be times when some details contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions and modify or update any information on our website at any time without prior notice. This includes making changes to pricing, product details, promotions, offers, shipping charges, delivery times, and product availability, even after you have already placed an order.

We are not obligated to update or clarify any information on our website, including pricing details, unless required by law. The absence of a specified update or refresh date for any content on our site does not imply that all information has been modified or updated.

Warranty Disclaimer and Liability Limitations

Koot makes no guarantees, representations or warranties that use of our service will be uninterrupted, timely, secure or error-free. We do not guarantee that results obtained from using the service will be accurate or reliable.

Koot reserves the right to suspend or cancel the service at any time without notice. Use of the service is at your own risk. The service and all products delivered through the service are provided 'as is' without representation, warranty or condition of any kind, either expressed or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, durability and title.

Under no circumstances shall Koot, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers or service providers be liable for any injury, loss, claim, direct, indirect, incidental, punitive, special or consequential damages, including but not limited to lost profits, revenue, savings, data, replacement costs, or any similar damages arising from use of the service or products procured using the service. This applies whether the claim is based on contract, tort, strict liability or otherwise.

Severability Clause

If any part of these Terms of Service is found to be invalid, illegal or unenforceable, that part will be severed from the rest of the Terms. The remaining terms and conditions will continue to be valid and enforceable.

Even if a provision is found to be invalid, illegal or unenforceable, Koot will still enforce that provision to the fullest extent permitted by applicable law. The invalidity, illegality or unenforceability of that provision will not affect the validity and enforceability of the remaining terms and conditions.

Restrictions on Use

At Koot, we take pride in upholding the highest standards of ethical conduct. To maintain the integrity of our platform, we strictly prohibit the following uses of our site and its content:

(a) Unlawful Purpose: You are prohibited from using our site for any unlawful purpose. We expect all users to comply with international, federal, provincial, and state regulations, rules, laws, and local ordinances.

(b) Solicitation of Unlawful Acts: It is strictly prohibited to solicit others to perform or participate in any unlawful acts through our site.

(c) Violation of Intellectual Property Rights: We respect intellectual property rights and expect our users to do the same. Any activity that infringes upon our intellectual property rights or those of others is strictly prohibited.

(d) Harassment and Discrimination: We promote a diverse and inclusive community at Koot. Therefore, any use of our site to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability is strictly prohibited.

(e) False or Misleading Information: It is important to provide accurate and truthful information when using our site. Submission of false or misleading information is strictly prohibited.

(f) Malicious Code: We prioritize the security and functionality of our site. Therefore, uploading or transmitting viruses or any other type of malicious code that may affect the functionality or operation of the Service, related websites, or the Internet is strictly prohibited.

(g) Personal Information: Respecting the privacy of our users is of utmost importance to us. Collecting or tracking the personal information of others without their consent is strictly prohibited.

(h) Spam and Phishing: We maintain a zero-tolerance policy towards spam, phishing, pharming, pretexting, spidering, crawling, or scraping.

(i) Obscene or Immoral Purpose: Our platform is designed to promote positive engagement and meaningful interactions. Any use of our site for obscene or immoral purposes is strictly prohibited.

(j) Interference with Security Features: We have implemented robust security measures to safeguard our platform. Any attempt to interfere with or circumvent these security features is strictly prohibited.

We reserve the right to terminate your use of the Service or any related website if you are found to be in violation of any of the prohibited uses outlined above.

Indemnification Clause

Any use of the Koot website or services is at your own risk. Koot cannot be held liable for any damages or losses arising from your use or inability to use the website or services.

You agree to indemnify, defend and hold harmless Koot Experts General Trading LLC and its affiliates, partners, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of and access to the website and services.


Koot reserves the right to terminate your access to the Koot website and online ordering services at any time, for any reason, without notice.

You may also choose to stop using Koot Foods' services at any point by ceasing to place orders through our website.

If you or Koot terminate this agreement, you will remain responsible for any outstanding payments or obligations related to orders placed prior to termination. Koot Foods is not liable for any costs, damages, or losses you may incur as a result of termination.

Entire Agreement

Koot and the customer agree that the Terms and Conditions on this website constitute the entire agreement between the parties. These Terms supersede any prior written or oral agreements. If Koot does not enforce any part of the Terms, this does not mean that part is waived. Koot reserves the right to enforce all provisions at any time.

The Terms, along with any other policies or rules posted on the Koot website, are the complete understanding between Koot and the customer. They govern the customer's use of the website and services. Any lack of clarity in interpreting the Terms will not be held against either party. The Terms aim to provide a clear framework for the relationship between Koot and the customer, but further clarification can be provided as needed.

The customer agrees to abide by the most up-to-date version of these Terms. Koot reserves the right to make changes to the Terms occasionally. The revised Terms will be posted on the website. Continued use of the website and services after changes are made signifies agreement to the updates.

Governing Law

The terms and conditions stated on this website are governed by and interpreted according to the laws of Dubai, United Arab Emirates. Any disputes arising from the use of this website or relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Dubai.

Changes to Terms

Koot reserves the right to update or modify these terms and conditions at any time without prior notice. The latest version of the terms and conditions will be available on this page. Continued use of this website after changes are published constitutes acceptance of the revised terms and conditions. It is the user's responsibility to check this page periodically for changes.

Contact Information

If you have any questions, concerns, or feedback regarding our Terms of Service, please do not hesitate to reach out to us. We are here to assist you. You can contact us at: https://www.koot.ae/

We value your trust and appreciate your cooperation in reading and understanding our Terms and Conditions.